Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through www.tbilabs.com. Please email Customer Service at customerservice@tbilabs.com

Call us at 1-877-203-5679 during our standard business hours Monday-Friday 9am-6pm EST. Requests made outside our standard business hours will be addressed in a timely manner.

Most orders typically ship within 2 business day. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.

Express 2-4 Day and Next Business Day Shipping orders received after 2pm Eastern will ship the next business day.

Customs FAQ’s

Duties, Taxes, and Collection Fees: You are responsible for payment of any import tax, sales tax, value-added tax, and customs duty that may be levied by any government authority, and any disbursement fees, advancement fees, or similar fees that may be imposed by the shipper, broker, the customs authority of the destination country, or other party, including any additional penalties or fees imposed by applicable tax or customs authorities (collectively, “Duties, Taxes, and Fees”). The estimated Duties, Taxes, and Fees (“Estimate”) may be more or less than the final actual amount of Duties, Taxes, and Fees due and payable.

For shipments specifically destined to EU-member countries, services will be provided to you only after you have (a) paid for the Duties, Taxes, and Fees at the time of checkout/purchase and (b) explicitly agreed to become Importer of Record, which you hereby explicitly agree to. Applicable customs clearance shall be made in your name and on your behalf as ultimate Importer of Record. As the Importer of Record, you agree to be ultimately responsible for importing the purchased products into the destination EU-member state.

Our Return Policy lasts for 30 days from the time your order is received for all unused/unopened item(s)/product(s). If 30 days have expired since you received your purchase, unfortunately we can’t return the item(s)/product(s) to offer you a refund or exchange. Please contact Customer Service before returning your order.

For all opened or used items, the Return Policy last only 15 days from the time your order is received. Please contact Customer Service before returning your order.

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions, as we may require return of the damaged goods.

In the event you receive the wrong item, please email Customer Service at customerservice@tbilabs.com.

We are not responsible for lost or stolen merchandise.

This return policy only applies to products or items purchased through tbilabs.com. All products purchased through 3rd Party Retailers, other than directly through tbilabs.com, are subject to the return policies of the retailer where the items were purchased.